Black fire dancers On poster

Kays Fine Art – Return & Exchange Policy

Thank you for supporting Kays Fine Art. Each artwork is created and prepared with great care. Because fine art prints are made to order, please review the policy below before purchasing.

All Sales Final (Original Artwork & Limited Editions)
All original artworks and limited-edition pieces are non-refundable and non-returnable. These items are considered collector pieces and cannot be resold once handled or displayed.

Fine Art Prints (Open Edition Prints)
We accept returns or exchanges on standard fine art prints within 7 days of delivery only if the item arrives damaged or defective.

To request a replacement, please email us within 7 days of receiving your order with:
• Your order number
• Photos of the damaged packaging and artwork
• A brief description of the issue

Once approved, a replacement print will be shipped at no additional cost. We do not offer refunds — only replacements — for damaged items.

Color & Size Variations
Please note that colors may vary slightly due to monitor and device screen settings. This is not considered a defect. Measurements are provided in each listing, and customers are responsible for confirming the correct size prior to purchase.

Custom & Commissioned Artwork
All custom orders and commissioned pieces are non-refundable and non-returnable once work has begun or proofs have been approved.

Lost or Stolen Packages
Kays Fine Art is not responsible for packages marked as “Delivered” by the carrier. Please contact your local postal carrier to file a claim. However, we will gladly assist you with documentation if needed.

Shipping Damage
If your order arrives damaged, you must notify us within 7 days of delivery. Claims made after this period cannot be honored due to carrier claim restrictions.

Cancellations
Orders may be canceled within 24 hours of purchase. After 24 hours, the order may already be in production and cannot be canceled.

Return Shipping
If a return is approved, the item must be shipped back in its original packaging. Customers are responsible for return shipping costs unless the item was damaged during transit.

By placing an order with Kays Fine Art, you agree to the terms of this policy.